Reference

Legal terms for your Indonesia account

We keep legal terms, data use, and account changes in one place for Indonesian accounts, so you can check the rules before you act.

IndonesiaLocal lawAccount accessData requests

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How we apply legal access rules

googlebet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page sets the rules we use for account access, record handling, and request review for Indonesia. Access depends on local law and is available only where local law permits, so we may pause, refuse, or close an account if the account details, device signals, or

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payment trail do not match our records. When you use DANA, OVO, GoPay, or QRIS, we may keep the transaction reference with your login history so we can resolve a dispute or verify a change request. If you ask for a correction, we check the email
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on file and the profile details before we update anything. That keeps the process traceable and short for you, while still giving us the audit trail we need.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send legal requests

If you need a legal answer, we route it through live chat, WhatsApp, and email so you can keep a written trail.

DATA AND RECORDS

How we handle your records

We collect only what we need to run the account, match payment records, and answer change requests.

Data use

We use your profile details, login email, and payment references to confirm account ownership and settle disputes. We do not pull in extra fields unless they are needed to answer your request or satisfy local-law checks.

Cookies

Cookies help remember your session on the device you chose, so you do not repeat the same sign-in step on every page load. You can clear them in your browser if you want a fresh session.

Account security

Change your password from Settings > Security, and sign out from devices you do not use anymore. If a device looks unfamiliar, we may ask for a fresh email check before we restore access.

Retention

We keep records only as long as needed for account handling, dispute checks, and the legal timeline that applies to your request. After that, we remove or archive them according to our internal process.

Change requests

If you want a correction or closure, send the request from the email on file and include the exact field you want changed. That helps us verify ownership without asking you to repeat the same details.

Local access

When a request depends on local law, we may limit it to the account state and region that apply to you. If we cannot act, we will tell you why and what detail we still need.

Questions about access and records

These questions cover access, data use, and account changes for Indonesian accounts. We answer them by checking the email on file, the device path you used, and the local-law status of your account. If your details change or you think a record is wrong, you can ask us to correct it in writing, and we keep the trail with your case.

No. Access depends on local law and is available only where local law permits. If your region or account details do not meet that check, we will not complete the access request.

Send the request from the email on file, name the field that is wrong, and add the detail you want us to replace it with. We verify ownership before we make the change.

Use Settings > Security to sign out the old device and sign in again on the new one. If the session looks unusual, we may ask you to confirm by email before access returns.

Yes, we may keep DANA, OVO, GoPay, or QRIS references with your account record when they help us trace a case, match a payment, or answer a dispute you raised.

Use live chat, WhatsApp, or email. For a written trail, email works well because you can attach the account email, the request type, and any reference number we need to check.

Yes, send the request from the address on file and say whether you want closure or a record change. We may still keep some entries where law or dispute handling requires it.

Ask us through live chat or email, and we will tell you which account check did not match our records. If a local-law issue is involved, we will state that as well.

Legal terms for your Indonesia account

Where to send legal requests

How we handle your records

Data use

Cookies

Account security

Retention

Change requests

Local access

Questions about access and records

01 Can I open an account if local law does not permit it?

02 How do I ask for a data correction?

03 What if I change phones or browsers?

04 Do you keep payment references with my account?

05 How can I reach you about legal questions?

06 Can I request account closure?

07 What if I want to know why access was paused?

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